This Privacy Policy applies to all personal information collected by Syntrico Pty Ltd (we, us or our) via the website located at www.syntrico.com.au (Website).
The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include:
We collect the following personal information from website users: full name, email address, phone number, company name, job title, IP address, browser type and version, device information, cookies and tracking data, usage data and analytics, billing and payment information for customers, correspondence and support enquiry records, and any other information voluntarily provided through contact forms, service requests, or account registration processes.
The Privacy Act 1988 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.
Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:
2.1whether the information or opinion is true or not; and
2.2whether the information or opinion is recorded in a material form or not.
If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.
Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive Information will be used by us only:
2.3for the primary purpose for which it was obtained;
2.4for a secondary purpose that is directly related to the primary purpose; and
2.5with your consent or where required or authorised by law.
3.How we collect your Personal Information
3.1We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.
3.2We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.
3.3We will only place non-essential cookies (including analytics, marketing, and performance cookies) on your device with your prior explicit consent. You may accept, reject, or customise cookie preferences through our cookie banner, and withdraw consent at any time through your browser settings or our Website controls.
3.4We generally don't collect Sensitive Information, but when we do, we will comply with the preceding paragraph.
3.5Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.
4.Purpose of collection
4.1We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.
4.2We customarily only disclose Personal Information to our service providers who assist us in operating the Website. Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
4.3All service providers who receive Personal Information must execute data processing agreements requiring compliance with the Australian Privacy Principles, implementation of security measures equivalent to our own standards, and notification to us of any data breaches within 24 hours. Service providers must limit use of Personal Information to purposes specified in their engagement and return or securely destroy such information upon contract termination.
4.4By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.
5.Security, Access and correction
5.1We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it. Most of the Personal Information that is stored in our client files and records will be kept for a maximum of 7 years to fulfill our record keeping obligations.
5.2The Australian Privacy Principles:
5.2.1permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
5.2.2allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
5.3Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.
5.4We maintain specific retention schedules for different categories of Personal Information: client contact and project information is retained for 7 years following engagement completion to fulfill tax and business record obligations; website analytics and usage data is retained for 12 months; and marketing preferences are retained until consent is withdrawn. Upon expiration of the applicable retention period, Personal Information is securely destroyed through irreversible deletion methods with documented verification, unless legal hold or regulatory requirements mandate continued retention.
6.Complaint procedure
If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered by Managing Director and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.
7.Overseas transfer
Your Personal Information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.
If you have any queries, or if you seek access to your Personal Information, or if you have a complaint about our privacy practices, you can contact us through: privacy@syntrico.com.au.
9.Contractual safeguards for overseas transfers
Where Personal Information is transferred to overseas recipients in jurisdictions without substantially similar data protection laws to Australia, we will implement contractual safeguards including Standard Contractual Clauses or equivalent mechanisms to ensure your information receives adequate protection. You may request details of these safeguards by contacting us using the details provided in this policy.
10.Complaint handling timeframes
We will acknowledge your complaint within 3 business days of receipt and provide a substantive response within 7 days of acknowledgment. During the investigation period, we will provide interim updates on progress and may implement temporary remedies to address your concerns. If you remain dissatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992 within 30 days of receiving our final response.
SYNTRICO PTY LTD · ACN 692 777 245
81–83 Campbell Street, Surry Hills NSW 2010
privacy@syntrico.com.au